Our policy lasts 30 days. If 30 days have gone by since your purchase, we can't unfortunately offer you a refund or exchange. If your item has not arrived but has been shipped by us and your local postal company claims that it was "Delivered" this is not our responsibility and we cannot refund this transaction. An order that has not arrived to your door or mailbox should be solved with your local postal office as they marked it as Delivered. Depending on the case we can re-send the item free o charge or give you a coupon to order something else from our shop.
To be eligible for a return your item must be unused and in the same condition that your received. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved then your refund will be processed and a credit will be automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. It may take some time before your refund is officially posted. You can also contact your bank for more information. There is often some processing time before a refund is posted.
If you have done all of this ad you still have not received your refund yet, please contact us at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please email us to receive the address of our nearest warehouse to your location.